Plan Your Visit
Pumwani runs clinics on stated days and hours. Check the clinic day, bring the right documents, and come.
Our Clinics
Clinic days & hours
Every clinic at Pumwani runs on stated days and hours. Check the schedule before you come.
1 · Arrive at ReceptionBring your ID and your Mother & Child / ANC booklet. Arriving before midday means you are normally seen the same day.
2 · Register and open your fileReception records your details and confirms which clinic you need. Have your SHA or insurance details ready if you have cover.
3 · Triage and vitalsWeight, blood pressure, temperature and urine checks, with priority for urgent cases, mothers in labour and infants.
4 · Consultation, tests and pharmacyYou are seen by the clinical team, investigations are done on site, and you collect your medicines and your next clinic date before leaving.
In labour, or unwell? Do not wait and do not queue — go straight to the labour intake or casualty, open 24 hours, or call +254 778 564 272 on your way. Emergency care is never delayed for payment.
Clinic Days & Hours
When to come for each clinic
Come on any of these days. Confirm at Reception on arrival, as hours can change on public holidays.
| Unit / Clinic | Location | Days | Hours |
|---|---|---|---|
| Antenatal (ANC) Clinic | Clinic Block, Ground Floor | Mon – Fri | 8:00 a.m. – 5:00 p.m. |
| Labour Ward | Maternity Wing | Daily | 24 hours |
| Operating Theatre | Theatre Block | Daily | 24 hours (emergency) |
| Neonatal Unit | Newborn Wing | Daily | 24 hours (restricted visiting) |
| Postnatal (PNC) Clinic | Clinic Block, 1st Floor | Mon, Wed & Fri | 8:00 a.m. – 5:00 p.m. |
| Family Planning Clinic | MCH Block | Mon – Fri | 8:00 a.m. – 4:00 p.m. |
| Paediatrics / Newborn Follow-up | Clinic Block, 1st Floor | Mon – Sat | 8:00 a.m. – 5:00 p.m. |
| Laboratory & Blood Bank | Outpatient Block | Daily | 24 hours |
| Radiology & Ultrasound | Outpatient Block | Mon – Sat | 8:00 a.m. – 5:00 p.m. |
| Pharmacy | Outpatient Block | Daily | 8:00 a.m. – 8:00 p.m. + on-call |
| Counselling & VCT | MCH Block | Mon – Fri | 8:00 a.m. – 5:00 p.m. |
What to Bring
Documents that make your visit faster
Always bring
- Your national ID or passport
- Your Mother & Child booklet or ANC card
- Previous clinic cards, scan reports and laboratory results
- Your SHA or insurance details, if you have cover
If you were referred
- Bring the referral form from your Level 1–3 facility intact
- It sets your service category and keeps your records continuous
- Ask for a copy of any results taken before referral
- Referred patients are attended to in the relevant specialist clinic
First antenatal visit
- Come as early as possible — ideally before 12 weeks
- Bring any previous pregnancy records or test results
- You can be registered and started on the same day
- Ask about the ANC exercise and nutrition guidance on your first visit
Preparing for labour? Pack early — our ANC packing list (PDF) covers what to bring for yourself, for your baby and for admission. The downloads page also has the fee and SHA guide.
Records & Birth Documents
Before you leave: the paperwork you will need
The Health Records office prepares the documents families need after a birth or a clinic visit. Ask at Reception for the records desk and collect what applies to you while the details are still fresh.
Notification of birth
- Births that take place at Pumwani are notified through the Health Records office
- Collect the notification of birth from the records desk before you go home
- It is the first document required when applying for a birth certificate at the civil registrar
- Bring the mother’s national ID, with the father’s details where available
Discharge summary
- A written summary of your care, procedure, medicines and follow-up
- Take it with you to your postnatal or follow-up clinic visit
- Keep it for SHA or insurance claims and for treatment elsewhere
- Ask the ward nurse to explain anything unclear before you leave
Child immunisation card
- Your baby’s first immunisations are recorded on the card before discharge
- Bring it to every immunisation, growth-monitoring and clinic visit
- The card carries your child’s record between facilities nationwide
- If it is lost, ask the records desk about a replacement
Copies of your records
- Delivery summaries, laboratory results and imaging reports
- Request them at the records desk with your national ID and visit date
- Allow a few working days; a fee may apply for copies
- Useful for SHA claims, school and referral requirements
Keep one file: store the Mother & Child booklet, discharge summary, immunisation card and birth notification together, and carry copies — the notification and the immunisation card are asked for again at the registrar, at clinic and at school entry.
Questions Before You Come
A few things mothers ask us
Clinics open at 8:00 a.m. Patients who arrive before midday are normally completed the same working day. Late arrivals may be asked to return the next clinic day unless their condition is urgent.
Simply come on the next clinic day for your unit, or walk in on any weekday and reception will direct you. If you are unwell, do not wait for the clinic day — come straight away or call +254 778 564 272.
Maternity services are free or subsidised under government programmes and SHA cover is accepted. Some specialised items may attract a fee — confirm at the billing office and always request an itemised receipt. See insurance, SHA & payments.
Yes. One companion is welcome during labour and clinic visits, and a trained birth attendant may accompany you. Ward visiting hours are listed on the patients page.
Come straight to the hospital — there is no queue for emergencies. Call +254 778 564 272 while you travel so the team can prepare. See Emergency & Urgent Care for danger signs.
The hospital issues the notification of birth from the Health Records office before discharge. The birth certificate itself is issued by the civil registration office once you present that notification — so collect the notification before you leave.
Go to the Health Records desk with your national ID and the date of the visit. Copies of delivery records, laboratory and imaging reports are normally prepared within a few working days, and a fee may apply. See records & documents above.
Questions?
Ask the clinic desk to call you back
For non-urgent questions — clinic days, documents, referral or billing — leave your number and a convenient time, and reception will ring you. This is a question service.
Call-back request received
Your reference is PMH-CB-000000-0000. Reception will ring you at the time you chose.
Prefer to call?
Ring +254 778 564 272 during office hours and reception will answer your question directly.
Clinic hours
Most clinics run Monday to Friday, 8:00 a.m. – 5:00 p.m., with some Saturday clinics. Labour, theatres, the newborn unit and the laboratory operate 24 hours.
Emergencies
In labour or in danger, do not wait for a reply — come straight to the labour intake or call the emergency line.