Patient Rights & Responsibilities
The Pumwani patient charter — what you can expect from us, what we ask of you, and how to raise a concern.
What you can expect in our care
Every mother, baby and family member has these rights — regardless of where you come from or how you pay.
Emergency care
The right to emergency obstetric and newborn stabilisation regardless of ability to pay.
Information
The right to clear information about your condition, options and plan of care in language you understand.
Dignity & respect
The right to be treated with courtesy and privacy, free from discrimination or mistreatment.
Consent
The right to give or refuse consent for any procedure after being properly informed.
Confidentiality
Your health records and personal details are protected in line with data-protection law.
Feedback & complaints
The right to give compliments, raise concerns and receive a response through official channels.
What we ask of you
Care works best when patients, families and staff play their part.
Respect
Treat staff, other patients and visitors with courtesy — everyone is here to help you.
Honest information
Give accurate health details and tell us about medicines, allergies or previous conditions.
Follow the care plan
Take prescribed treatment and follow clinical advice — or tell us why you cannot.
Keep your clinic dates
Come to your scheduled clinic visits — and call us early if you cannot attend, so your records stay current.
Property & visitors
Care for your belongings and hospital property, and use nominated visitors during ward hours.
Speak up
Ask questions when you do not understand — and use the feedback channels if care falls short.