Feedback & Complaints
Compliments, suggestions, concerns and complaints — every message receives a tracking reference and a response within one working day.
Write to us
Compliments, concerns or complaints
Your feedback helps us improve care for the next mother who walks through our doors. Every message is logged, given a tracking reference, and routed to the responsible officer.
Other channels
- Email info@pumwanimaternity.go.ke
- Call +254 778 564 272
- Suggestion boxes at the main gate and outpatient block
- In person: Hospital Health Administrator, via Reception
How we respond
- Acknowledgement within one working day
- Routed to the responsible officer or department
- Update on request using your reference
- Unresolved matters escalated to the Office of the CEO
Please do not include clinical details in this form — medical information is handled confidentially in person. For anything urgent or clinical, call +254 778 564 272 or come to the hospital.
Thank you — your message has been received. We will respond within one working day.
What Happens Next
Four steps, with a reference at every one
Reference issuedYour message is given a PMH-FB tracking reference the moment it is submitted.
Officer assignedThe responsible department is identified — clinical area, billing, security, or administration.
ResponseWe contact you within one working day, and keep you updated as the matter is handled.
ImprovementRecurring issues feed into departmental quality reviews and the hospital’s service charter reporting.