info@pumwanimaternity.go.ke General Waruingi St., Eastleigh, Nairobi
Open 24 Hours Emergency: +254 778 564 272

For Patients & Families

Visiting hours, admissions, packing lists, costs and your rights as a patient — everything you need before you arrive.

Visitor & Patient Information

Plan your visit

General Ward Visiting

  • Daily: 10:00 – 12:00 and 16:00 – 18:00
  • Maximum: two visitors per mother at a time
  • Children under 12 should not visit the wards
  • Sanitise hands before and after every visit

Neonatal & High-Dependency Units

  • Restricted windows: 11:00 – 12:00 and 17:00 – 18:00
  • Only parents/guardians with unit passes may enter
  • Strict hand-washing and no jewellery policy
  • Confirm hours with the Matron’s office on arrival
Please note: Visiting hours may be adjusted during public-health measures or clinical emergencies. Always confirm with the nurse-in-charge on the ward before travelling.

Emergency / Labour Admissions

  • Come to the casualty / labour intake — open 24 hours
  • Call ahead on +254 778 564 272 so the team prepares
  • Bring your ID, mother-and-child booklet and any referral letters
  • Trained birth attendants are welcome to accompany you

Scheduled / Elective Admissions

  • Report to Admissions/Reception with your admission letter
  • Arrive by 7:00 a.m. unless advised otherwise
  • Carry your antenatal records and investigation results
  • Leave valuables at home; the hospital is not liable for them
Referred patients: Bring the referral form from your Level 1–3 facility intact — it determines your service category and continuity of your maternity records.

Mother’s Bag

  • Original ID / passport and copies
  • ANC / Mother & Child booklet and all clinic results
  • Labour essentials: loose nightwear, non-slip slippers, toiletries
  • Sanitary pads, water bottle, phone charger, small towels
  • SHA card or private insurer details

Baby’s Bag

  • 6–8 soft onesies / sleepsuits and baby socks
  • Soft caps, muslin cloths and 2–3 small towels
  • Newborn nappies (a pack of 40–60)
  • Baby blanket for discharge — nothing loose in the cot
  • Cotton swabs and gentle baby soap
Download the packing list (PDF)

Public & Free Services

  • Maternity services are offered free or heavily subsidised to women across the country under government programmes
  • Emergency stabilisation is never withheld while payment is arranged
  • Ask the Hospital Health Administrator about current fee waivers

SHA & Insurance

  • Registered with the Social Health Authority (SHA)? Carry your registration details and ID
  • Private insurers are handled at the billing desk
  • Pay bills at the hospital cashier only — never to individuals
  • Request an itemised receipt for every payment
Payment safety: Pumwani Maternity, Child & Referral Hospital does not demand payment through mobile numbers given over the phone. Confirm all charges at the official billing office.
Download the Fee & SHA guide (PDF) Insurance, SHA & payments
Patient Charter

Your rights while in our care

Six rights and six responsibilities — the full charter, including how to raise a concern, lives on its own page. Read the Patient Charter →

Emergency care

The right to emergency obstetric and newborn stabilisation regardless of ability to pay.

Information

The right to clear information about your condition, options and plan of care in language you understand.

Dignity & respect

The right to be treated with courtesy and privacy, free from discrimination or mistreatment.

Consent

The right to give or refuse consent for any procedure after being properly informed.

Confidentiality

Your health records and personal details are protected in line with data-protection law.

Feedback & complaints

The right to give compliments, raise concerns and receive a response through official channels.

Questions

Answers before you travel

Opening hours, referrals, documents, fees, birth companions and emergencies — every common question now lives on one dedicated page.

Browse all FAQs Health Education Clinic days & what to bring